Can my family/friends use the pool even if they are not staying at the hotel?
No. The swimming pool is reserved exclusively for guests.
23
06, 2023
23
06, 2023
Can I leave my vehicle in the hotel car park even if my stay is over?
No. Our parking is reserved for customers only during their stay.
6
06, 2023
Can I smoke in my room?
Italy has a law in place "Smoke Free" that prohibits smoking in workplaces, cars and limited public spaces. For this reason, smoking is not allowed anywhere in the hotel, including rooms. Smoking is recommended outdoors.
6
06, 2023
Are the room rates the same?
No. Our prices are constantly updated by our systems based on multiple factors, for example: seasonality, occupancy, neighboring events, etc. Therefore we do not guarantee the same price on different dates.
6
06, 2023
What to do if I have a food intolerance?
Please report any food needs at the time of booking in order to provide in good time to supply us with products suitable for your needs. We also welcome a reminder when checking in.
29
03, 2023
Was it paid for the first night of my booking?
Once you complete your reservation, our system carries out a pre-authorization equal to the cost of 1 night of the room/s booked by you. The amount will be released from your credit card from 9 to 14 days later, in [...]
20
05, 2022
Is there a penalty in case of early departure compared to the reservation?
In case of departure earlier than the scheduled date at the time of booking, a maximum penalty of 2 nights is applied depending on the reservation. Example: Booking for 7 nights. If you leave the morning of the third night [...]
31
03, 2022
How much is the tourist tax?
The tourist tax required by Livorno’s city hall for a three star hotel such as ours is: from October to March: 1.5€ per person per night for maximum 4 nights from April to September: 2.3€ per person per night for [...]
29
03, 2022
What is your cancellation policy?
We allow free cancelation till 2 days before your arrival date. If you cancel your reservation within 2 days before your arrival, you will be charged 1 night penalty fee. Example: Reservation for the 4th of January Free cancellation until [...]
29
03, 2022
Do you have connected rooms?
We do not have connected bedrooms. Our hotel is situated in an end of 1800 building and during our renovation we intended to keep the original design. If possible, we will be happy to assign rooms next to one another. [...]
