Hotel Universal Livorno



Can my family/friends use the pool even if they are not staying at the hotel?2023-06-23T12:11:47+02:00

No. The swimming pool is reserved exclusively for guests.

Can I leave my vehicle in the hotel car park even if my stay is over?2023-06-23T12:07:00+02:00

No. Our parking is reserved for customers only during their stay.

Can I smoke in my room?2023-06-06T16:12:31+02:00

Italy has a law in place “Smoke Free” that prohibits smoking in workplaces, cars and limited public spaces. For this reason, smoking is not allowed anywhere in the hotel, including rooms. Smoking is recommended outdoors.

What time does check in start?2023-06-06T15:45:47+02:00

We guarantee check-in from 15:00.

When should I check out?2023-06-06T15:45:02+02:00

Check out must be made by 11.00 at the latest.

How much does it cost and how long can I late check out?2023-06-06T15:43:58+02:00

Please note that late check-out is only possible after verification with reception.
Late check out until 13.00, has a cost equal to 50% of the cost of the previous night.
Late check out after 13.00 has a cost equal to the actual cost of accommodation on that specific date.

Where can I rent a motorbike/scooter?2023-06-06T15:40:08+02:00

You can rent a bike at:
Liberty Rentals – Via Luigi Negrelli 36, Tel. (+39) 0586 834082
Aurelia Motorrad Official BMW dealer – Via dei Ramai 4, (+39) 0586 444620

Where can I rent a bike?2023-06-06T15:38:44+02:00

Livorno has a bike sharing service called “Pedaliamo”.
The nearest delivery point is in Piazza San Jacopo in Acquaviva.
We also recommend Star Bike in Largo Bellavista 2. Tel (+39) 0586 1861185

Where can I rent a car?2023-06-06T15:37:57+02:00

The nearest car rental service is:
Toscana Happy Rent
Via Giuseppe Ravizza, 90
57128, Livorno
Tel. (+39) 3711407782
Alternatively there are many rental companies at the Port of Livorno.


We work with a private taxi company with which you can book your transport in advance.
You can pay by credit card (we recommend that you notify us during your phone call).
Tel: (+39) 3392708648

Is the air conditioning and/or heating always on?2023-06-06T15:59:49+02:00

Our air conditioning/heating system is central. Air conditioning is usually activated in early June and turned off at the end of September (except for other indications by law).
The heating is instead activated in line with the calendar established by Italian law.

Are the room rates the same?2023-06-06T15:33:17+02:00

No. Our prices are constantly updated by our systems based on multiple factors, for example: seasonality, occupancy, neighboring events, etc. Therefore we do not guarantee the same price on different dates.

What to do if I have a food intolerance?2023-06-06T15:27:56+02:00

Please report any food needs at the time of booking in order to provide in good time to supply us with products suitable for your needs. We also welcome a reminder when checking in.

Was it paid for the first night of my booking?2023-06-06T16:01:18+02:00

Once you complete your reservation, our system carries out a pre-authorization equal to the cost of 1 night of the room/s booked by you. The amount will be released from your credit card from 9 to 14 days later, in line with the terms of condition of the  credit card used by you for you reservation.

Is there a penalty in case of early departure compared to the reservation?2023-06-06T15:43:07+02:00

In case of departure earlier than the scheduled date at the time of booking, a maximum penalty of 2 nights is applied depending on the reservation.
Example: Booking for 7 nights.
If you leave the morning of the third night will be charged the third night and the fourth night.

Are there any restaurants near by?2023-06-06T16:01:57+02:00

There are many restaurants and pizzeria close to our Hotel. Many of them also reachable on foot.
Pleas ask reception for any kind of advice or help to book a table.

How can I reach the Train Station/Airport/Harbour?2023-06-06T16:02:16+02:00

You can reach the train station by bus (Lam blu line) or by taxi.
While for the Livorno Harbour and the Pisa Airport we suggest you to book a taxi through our reception if you do not have a car.

What is there to see in Livorno?2023-06-06T16:02:46+02:00

Here is a little guide realized by the Soropptimist group of Livorno:
Enjoy Livorno.

How much is the tourist tax?2023-06-06T16:03:11+02:00

The tourist tax required by Livorno’s city hall for a three star hotel such as ours is:
from October to March: 1.5€ per person per night for maximum 4 nights
from April to September: 2.3€ per person per night for maximum 4 night
children under 14 and residents are not required the payment of the Tourist Tax.

Public transport2023-06-06T16:03:34+02:00

There is a bus stop 200 meters from us which is served by one of the main bus lines of the city.
The Lam Blu line that reaches the center and the railway station.
To return to the Hotel be sure to take the Lam Blu bus that ends in Miramare as there is another Lam Blu line that takes a different route.
You can check the timetable at reception.
For tickets send an SMS with written LIVORNO to the number 4880105. Consider that the cost of the ticket as per regional tariff, you add the cost of the request SMS (TIM, Vodafone and WINDTRE: € 0.29). Upon receipt, the ticket is already validated for travel. In case of on-board verification you must show the qrcode that you find in the link inside the text of the message.

Do you rent meeting equipment?2022-03-31T09:51:45+02:00

We have plenty equipment such as projector, slide control, microphones, ect.
Please detail you needs so that we can give you a better quotation for your meeting.

How many persons can your meeting rooms guest?2022-03-31T09:50:46+02:00

We have 2 meeting rooms:
The Tea Room for maximum 24 persons and the Joseph room for maximum 70 persons.

Is it possible to celebrate a wedding at the Hotel?2022-03-31T09:49:06+02:00

Some types of wedding can be celebrated in private areas such as ours. Please contact us to have more information.

Is it possible to have a wedding reception at your Hotel?2022-03-29T17:43:23+02:00

We have many options of rentals of our location for wedding receptions. Please contact us for scheduling your visit to have more information.

What time is the bar open?2022-03-29T17:42:41+02:00

Our bar is open from 7 AM to 11.30 PM.

Bicycle storage2022-03-29T17:41:07+02:00

We have a storage room for bicycles (max 4). This service has a cost of 5€ per night.


Car park is included in the price of the bedroom. The hotel features a open air, non guarded car park. The gate opens at 7 AM and closes at midnight. Our guest will receive istructions out to leave and enter the car park once closed during check in.

Are there any beaches close by?2023-06-06T16:05:57+02:00

There is a public beach of pebbles mixed to sand at less than 400 meters. There are other public beaches easily reachable by foot. Please note that Livorno’s coast is mainly of rocks. If you prefer sandy beaches there are options such as Calambrone, Tirrenia and Rosignano Solvay reachable by car.

Do you have swimming pool towels?2022-03-31T12:40:14+02:00

We provide a towels for the swimming poll for free. Please ask for your towels at the reception.

When is the swimming pool open?2023-06-06T15:35:49+02:00

The hotel has a seasonal outdoor pool included in the price of the rooms. We usually open our pool in June and close it around September. Opening hours are from 9.30 to 19.30.
Use is limited to our guests and children should not be left alone. Please respect all guests while using our pool.

What is your cancellation policy?2023-06-06T16:06:50+02:00

We allow free cancelation till 2 days before your arrival date.
If you cancel your reservation within 2 days before your arrival, you will be charged 1 night penalty fee.
Example: Reservation for the 4th of January
Free cancellation until the 1st of January
1 Night penalty fee if canceled from the 2nd of January.

Do you have connected rooms?2023-06-06T16:07:15+02:00

We do not have connected bedrooms. Our hotel is situated in an end of 1800 building and during our renovation we intended to keep the original design. If possible, we will be happy to assign rooms next to one another. Please signal this in phase of reservation.

Can my child sleep in the double bed with me?2023-06-06T16:07:38+02:00

We allow children up to 4 years old to sleep in the double bed with their parents. Due to Italian Tourism law we can allow this in all rooms but not the economy double room due to the size of the bedroom.

Is it possible to do an early check out?2023-06-06T16:08:14+02:00

If you need to leave the hotel before 7 am please ask reception at check in so that you have all the information you need to leave the hotel according to you schedule.

What time is breakfast served?2022-03-31T12:40:30+02:00

Breakfast is served from Monday to Saturday from 7 AM to 10 AM while Sundays from 8 AM to 10 AM. If you leave before normal breakfast service please ask reception for our early breakfast options.

Is the Hotel easily accessible with a wheelchair?2023-06-06T16:14:33+02:00

We made our Hotel accessible during our 2014 renovation. We feature a Comfort double room and an Economy double room accessible to wheel chairs. Since the hotel is based in an ‘800 villa, we are allowed some exception on EU and Italian accessible requirements. Please contact our reception for any other information.

Can i smoke in my room?2022-04-06T13:03:02+02:00

Italy has a “Smoke Free” law in place which prohibits smoking in workplaces, cars and limited public spaces. For this reason, smoking is not allowed in any part of the hotel, including the rooms. We recommend smoking outdoors.

Are pets allowed in the hotel?2023-06-06T16:13:22+02:00

Pets are welcome at Hotel Universal. We require an extra of 5 € per night per pet. For the comfort and safety of our guests we please ask to not leave any pet unattended during your stay.

Are there toiletries in the rooms?2023-06-06T16:13:02+02:00

All our rooms include complimentary toiletries for your use throughout your stay. These include Shower Gel, Body Lotion and a bar of soap.

How many people can stay in each room and can teenagers have their own room?2023-06-06T16:11:07+02:00

Children under 18 must be accompanied by an adult staying in the same room. The hotel does have family rooms and cots available to accommodate extra guests. If you would like to add an extra bed, please call our reservations team on (+39) 0586500398 who can assist in choosing an available room.

Can I request a view or specific room?2023-06-06T15:32:24+02:00

Requests for specific views, rooms and floors can be specified at the time of booking or by calling (+39) 0586500398, and even if we do our best to accommodate, These requests are not guaranteed to be met due to room availability.

How do I make changes or cancel my reservations?2023-06-06T16:10:00+02:00

If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or enquiries can be made by emailing our reservations teams or (+39) 0586500398.

If you have booked through a third party such as Expedia or please contact them directly to make cancellations or amendments.

Is there any availability or offers on the dates I’m searching for?2023-06-06T16:09:21+02:00

Our website booking engine is the best way to search for live availability and up to date prices. You can search for the dates you have in mind and if there is no availability, a calendar view is offered to help you find the closest dates or alternate properties available.

If you have any issues finding availability or booking, our reservations team can help you make a booking.

If I arrive early will my room be ready?2022-03-29T17:08:13+02:00

We guarantee check in from 3 pm. In case you wish to use your bedroom before check in time, we suggest you to book the room also for the night before your arrival so that the room will be available from 7 am in te morning. We also offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day. Unfortunately, due to availability, we can’t guarantee an early check-in.

What are reception hours?2023-06-06T16:13:50+02:00

Reception is open from 7 AM to 12 PM. We are reachable by phone 24 hours a day.

Can I leave my luggage at the Hotel prior to check-in and following check-out?2023-06-06T16:14:14+02:00

We offer luggage storage so if you arrive before your room is ready, you can leave your bags at reception and head out for the day. This also applies if you would like to leave luggage after check-out and collect later in the day.

What are the Hotel check-in and check-out times?2023-06-06T16:14:53+02:00

Check-in from 3.00 PM and check-out by 11.00 AM local time.